Privacy Policy

2) What information we collect

3) Why we process your information

We process personal information for the following purposes:

• Respond to you — reply to enquiries, schedule calls, provide quotes and recommendations.
• Qualification — assess whether your project fits our services and build capacity.
• Service delivery — plan, build, test, launch, support, and communicate about your project.
• Operational administration — invoicing, record-keeping, internal workflows.
• Security — protect our website, systems, and users from abuse and attacks.
• Improvement — understand site performance and improve content and conversion.
• Legal compliance — comply with applicable laws and respond to lawful requests.

4) Legal grounds (POPIA + common global standards)

We process information when it is necessary to:

• Take steps at your request before entering into a contract, or to perform a contract with you.
• Pursue our legitimate interests (e.g., operating a secure and effective business), where this does not override your rights.
• Comply with a legal obligation.
• Rely on your consent where required (e.g., certain marketing communications). You can withdraw consent at any time.

5) How we share information

We share personal information only when necessary to run the business and deliver services. This may include:

6) International transfers

Some service providers may store or process data outside South Africa. Where cross-border transfers occur, we take reasonable steps to ensure appropriate safeguards are in place and that processing aligns with POPIA requirements.

7) Data retention

We keep personal information only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. Typical retention periods:

• Enquiries that do not proceed: generally retained for a reasonable period for follow-up and record-keeping.
• Client projects: retained for the duration of the relationship and a reasonable period thereafter for support, warranty, and compliance.
• Logs/security: retained for security monitoring and troubleshooting, then deleted or anonymised.

8) Cookies and tracking

We may use cookies and similar technologies to keep the site working, remember preferences, understand performance, and improve conversion. You can control cookies through your browser settings. Disabling cookies may impact certain site features.

9) Marketing communications

If you contact us or apply for a build slot, we may contact you about your request via email or WhatsApp. We will only send promotional messages where allowed by law or where you have consented, and you can opt out at any time by: replying “STOP”, using an unsubscribe link (if provided), or contacting us directly.

10) Security

We use reasonable technical and organisational measures to protect personal information (access controls, secure configurations, and monitoring). No method of transmission or storage is 100% secure, but we work to prevent unauthorised access, disclosure, or loss.

11) Your rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction, update, or deletion of your information.
• Object to processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant regulator.

12) Children

Our services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

13) Third-party links

Our website may link to external sites (e.g., WhatsApp). We are not responsible for the privacy practices of third parties. Please review their policies before providing information.

14) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.

15) Contact us

For privacy requests or questions, contact: